For Clients

Our Client Portal has moved! 

On Nov. 3, the Texas A&M Veterinary Medical Teaching Hospital (VMTH) transitioned to our new medical records system with ezyVet.  

What this means for you: 

After Nov. 3, clients who use our current portal to manage their pet’s information, request prescription refills or diets, or make payments will need to use a new link to access their account. A new account will need to be created. 

Clients will need to create a new account in the ezyVet system by contacting our medical records team. To verify your information and obtain account credentials, please contact medical_records@tamu.edu.

What won’t change:

Clients currently paying for their pet’s care through a payment plan will not be affected.

Next steps:

If you’ve bookmarked the current client portal links, please remove those bookmarks. This page is our new “For Clients” webpage (https://vethospital.tamu.edu/clients), and it will house our new client portal link as well as any additional information you may need. So, please feel free to bookmark this page instead.

---

Rights & Responsibilities of Clients and the VMTH

We understand that having a sick or injured animal is stressful. The VMTH’s in-clinic team is working hard to serve you and your animal with courtesy, compassion, and respect. We ask that you treat our team with the same courtesy, compassion, and respect so that we can properly attend to the needs of your animal.

Unprofessional, disrespectful, or aggressive language or behavior from either one of our team members or an owner will not be tolerated. This includes failure to respond to instructions and safety recommendations. In extreme cases, we reserve the right to refuse treatment and require that disruptive or dangerous people leave our facility.

Partnership, trust, and mutual respect are essential to successful veterinary care, and we look forward to sharing in that trusting partnership with you.

We will honor these rights for our clients. You have the right to:		We ask that our clients honor these responsibilities. You will:
Receive high-quality, compassionate, considerate veterinary care.		Show respect toward other clients, clinicians, students, and hospital staff by being kind and polite and sharing a mutual understanding while engaging with all members of our patient-care team.
Decline diagnostic or treatment recommendations, as well as discuss the potential medical consequences of declining recommendations.		Recognize that we are a teaching hospital and that your animal will be cared for by a team that includes veterinary students, veterinary technicians, and veterinarians (including interns, residents, and faculty members).
Speak in confidence with your care providers and have your animal’s healthcare information protected.		Minimize the risk of bites, scratches, and disease transmission by limiting your own and your animal’s interactions with other Hospital clients, as instructed by Hospital staff and posted signage.
Know your animal’s diagnostic and treatment alternatives; the risks and benefits of each alternative; prognosis; and diagnosis as that information becomes available to your care providers.		Provide relevant, accurate, and complete information about your animal’s health and medical history.
Participate in and make decisions about your animal’s care.		Work collaboratively with our care providers to choose a plan for your animal’s care.
Receive accurate and easily understood information about your animal’s illness, possible treatment plans, and potential outcomes. If English is not your native language, we will attempt to provide language assistance so that you can understand.		Recognize the reality of risks in all medical and surgical procedures as well as recognize the limits of the science of veterinary medicine.
Recognize the reality of risks in all medical and surgical procedures, as well as recognize the limits of the science of veterinary medicine.		Ask the medical team for clarification when you do not understand medical terms, diagnostic or treatment recommendations, or instructions for at-home care.
Receive prompt verbal instructions about follow-up health care after your animal’s visit. A written visit summary will also be provided after all information is available.		Follow your animal’s plan of care after discharge from the hospital and tell our care providers if you are unable/unwilling to follow the plan of care; our care providers will discuss alternatives and the potential medical consequences of not following the recommended plan.
Obtain accurate and easily understood information about Hospital policies, including payment policies.		Abide by state laws and administrative and operational policies, including visiting hours; leash, crate, or halter requirements; safe unloading requirements; payment policies; appointment scheduling and cancellation policies; and any temporary or permanent policies made necessary by unforeseen circumstances.
Receive an estimate for the costs of recommended testing, treatment, and hospitalization.		Meet your financial obligation for the Hospital services provided, including the initial examination and associated fees, unless otherwise specified at the time of visit.
Request that a specific individual (family member/friend, and/or veterinarian) be notified that your animal is in care of the Hospital.		Provide accurate information regarding all responsible parties. Our care providers will communicate with you and with your primary veterinarian. You will transmit information from your care provider to other involved parties.
Approve or decline for your animal to participate in clinical studies for which they are eligible.
Get a fair, fast, and objective internal review of any concerns or complaints that you submit through appropriate channels.		Use the Hospital’s client feedback processes to address issues that may arise and clearly communicate your needs.

If you have any questions about these rights and responsibilities, please contact any member of your animal’s care team.

Posted: April 12, 2024

---

About the VMTH

The VMTH at the Texas A&M College of Veterinary Medicine & Biomedical Sciences (VMBS) was established in 1916 when the Texas Legislature approved the creation of a public school of veterinary medicine and provided funds for the building of a veterinary teaching hospital. Today, the VMTH generates approximately $15 million annually from clinical services provided to the public. In recent years, we have served animals referred from approximately 3,100 veterinarians in 163 of Texas’ 254 counties and 37 of the 50 states.

The VMTH has a growing caseload of more than 24,000 cases per year. With a multidisciplinary faculty of over 180 veterinarians and a support staff of over 300 caring people in a variety of disciplines, we are able to offer the most comprehensive range of specialized veterinary services for all species at the only veterinary teaching hospital in the state of Texas.

What is the mission and vision at the VMTH ?

Our mission: Improving lives through exceptional veterinary education, patient care, service, and discovery.

The Texas A&M Veterinary Medical Teaching Hospital is a community and global leader in innovative, compassionate, and high-quality veterinary patient care, teaching, and research. Our vision is to provide best-in-class services to our clients and patients and to be the hospital of choice for faculty, staff, and students.

What is a teaching hospital?

A teaching hospital is where education and expert care come together. As a dedicated patient advocate, our fourth-year veterinary students are integrated into the patient care team, along with our clinical faculty, residents, interns, and nursing staff. These veterinary students have already completed three rigorous years of medical education and are completing the final clinical requirements before graduation. Every patient that comes through the VMTH is accompanied by a dedicated fourth-year student—from their admission until the day they go home.

What is a Diplomate or board-certified specialist?

Many of our faculty are board-certified in their area of veterinary medicine. They are considered a “diplomate” of the specialty college of their particular discipline, such as internal medicine. A specialist undergoes demanding and extensive training consisting of one-year of internship and two-to-three years of residency in their chosen specialty, after completing four rigorous years of education to obtain their veterinary medicine degree. Once they have successfully completed their internship and residency, they must submit and publish original research and complete additional examinations. Upon successfully completing all requirements for their discipline, the specialist receives the highly distinguished diplomate status.

---

VMTH Outreach & Service Initiatives

The VMTH is committed to helping underserved communities through outreach and service programs and initiatives.

---

VMTH Giving Opportunities

Support our new hospital building, specific services, compassionate care funds, or the VMTH in general.

Partner With Us

We would be honored to work with you to discuss options that align with your interests and giving capacity.
Please contact the Office of Development, Alumni, & Client Relations to start a conversation.
Tel. 979.845.9043  | Web: vetmed.tamu.edu/giving

---

VMTH Contact Information